Residential
Telephony

A local cooperative connecting us
to optical fiber

Complete and affordable

Our VoIP telephony service includes a residential line, unlimited calling anywhere in Quebec, call display, voicemail, call waiting and many other options. Ask our advisor for more information.

Long distance calls

Unlimited throughout Quebec

Call Display

See who is calling you

Voicemail

Included in each plan

30$

Residential telephony only

25$

With another service

9-1-1 SERVICE IMPORTANT INFORMATION

We want to make sure that you are aware of the important differences between the operation of the VoIP 9-1-1 service and the traditional 9-1-1 service. See the Terms and Conditions section for more information.

FAQ and Technical Support

[User Guide and Overseas Fee's Call]

Residential telephony user guide

CTAL Overseas fee’s call

PRINT VERSION – User Guide

[Voicemail *98]

Here are two easy ways to access your Voicemail:

From your home, dial *98. No password is required if messages are taken from your home.
From a remote location, dial your phone number. Press * as soon as you hear your greeting message and follow the instructions:
Your phone number corresponds to the Voicemail number;
Your temporary remote access password is 1234. To change this password, you must access your Voicemail, then dial 0 for “options” and 5 for changing.

Your voicemail is activated after 30 seconds, which corresponds to 6 rings.

How do I connect my phone to the Nokia modem?

Here’s a short video to guide you through the process.
Please note that the video is in French, an English version will follow shortly.

[BACK-UP BATTERY] How to stop the alarm bipping on the back-up battery?

During a power outage, you can stop the alarm by pressing “Alarm Silence”, located at the top left corner of the battery. Here’s a short video to guide you through the process. Please note that the video is in French, an English version will follow shortly.

[BACK-UP BATTERY] How do I connect the Nokia modem to the power supply via a back-up battery (UPS)?

Click on the following link for PDF instructions: UPS installation

Here’s a short video explaining the steps involved. Please note that the video is in French, an English version will follow shortly.

Residential Telephony