Network and Service Status
General Information
L’Ascension – Service outage caused by heavy rainfall
Saturday, August 8 – 9:30 a.m.
The first phase of the work was completed overnight. The work required to restore services is continuing today.
Based on the current progress, we expect services to be restored this evening.
We thank the affected members for their patience.
Friday, August 7 – 9:20 a.m.
Current status: awaiting site stabilization and preparatory work by other parties.
Assessment of required work: completed. Our team is ready to intervene as soon as the preparatory work is completed.
Estimated restoration time: undetermined.
Next update: as soon as new information becomes available.
Thursday, August 6, 2026 – 7:55 a.m.
Several CTAL members in L’Ascension are still without service following the heavy rainfall that damaged various infrastructure in the area.
Before our teams can begin repairs to the network, Hydro-Québec and other telecommunications providers must complete certain work to secure the site and restore the necessary infrastructure. The teams involved are working together to move the work forward as quickly as possible. We remain in close contact with the various partners and emergency services to closely monitor the situation.
Our teams have also assessed the possibility of establishing a temporary connection to reduce the duration of the outage. However, current conditions do not allow any temporary solution to be deployed safely.
Please rest assured that our teams will intervene as soon as the infrastructure is accessible and conditions allow the work to be carried out safely.
Under the circumstances, we wish to express our full solidarity with the L’Ascension community.
We will publish another update as soon as more information becomes available regarding the progress of the work.
Wednesday, August 5, 2026 – 4:10 p.m.
CTAL services remain unavailable for several members in L’Ascension.
Before our teams can carry out the work required to restore services, Bell must first install a new support strand. CTAL’s work can begin once Bell’s intervention is complete.
No estimated restoration time can be confirmed at this time. A new update will be published as soon as we have more information on the progress of the work.
Wednesday, August 5, 2026 – 8:20 a.m.
Although power has been restored in the area, CTAL services remain unavailable for several members in L’Ascension.
Our teams are currently carrying out checks on the network to determine what work is required to restore services.
No estimated restoration time can be confirmed at this time. A new update will be published as soon as more information becomes available.
CTAL remains in solidarity with the L’Ascension community under the circumstances.
Tuesday, August 4, 2026 – 9:30 a.m.
Following the heavy rainfall in the area, the Municipality of L’Ascension declared a state of emergency. Sections of roads were washed away, along with several utility poles, which also damaged telecommunications infrastructure in certain areas.
Several dozen CTAL members are currently without service. Due to the extent of the damage and limited road access, no estimated restoration time can be confirmed at this time.
Our teams are closely monitoring the situation and will be able to intervene once the affected areas are safe and accessible.
Under the circumstances, CTAL wishes to express its full solidarity with the L’Ascension community.
An update will be published as soon as more information becomes available.
How This Page Works
This page is manually updated by our team when an outage or service issue is confirmed. The information displayed here is not in real-time and is not automated. There may be a delay before the situation is posted, as we first need to assess and confirm the details.
If you are experiencing difficulties and no information is available on this page, we invite you to contact our technical support team. Thank you.
Here are some short informative videos to help you if you encounter any difficulties:
- My Connection Speed Fluctuates : Redémarrage du routeur
- Connexion entre le routeur et le modem Nokia
- Lumière rouge “Fail” sur le modem Nokia
Telephony Service – If your backup battery is beeping, you can put it in silent mode. To do this, watch the following video: Alarme – mode silencieux
Follow the link for Hydro-Québec’s restoration timelines : https://pannes.hydroquebec.com/pannes/
