Network and Service Status
General Information
Loss of Notre-Dame-du-Laus, Notre-Dame-de-Pontmain and Lac-des-Îles services
Update
Wednesday, July 2, 2:30 p.m.
Following a physical breakdown caused by a truck, repairs are now complete and services have been restored.
If you are still experiencing connection problems, we invite you to restart your equipment.
For members subscribing to the TV service using a Wi-Fi connection, the set-top box may not automatically reconnect. In this case, access the settings and re-enter your Wi-Fi password.
If you are still experiencing connection difficulties, please contact us at 819 623-2825.
How This Page Works
This page is manually updated by our team when an outage or service issue is confirmed. The information displayed here is not in real-time and is not automated. There may be a delay before the situation is posted, as we first need to assess and confirm the details.
If you are experiencing difficulties and no information is available on this page, we invite you to contact our technical support team. Thank you.
Here are some short informative videos to help you if you encounter any difficulties:
- My Connection Speed Fluctuates : Redémarrage du routeur
- Connexion entre le routeur et le modem Nokia
- Lumière rouge “Fail” sur le modem Nokia
Telephony Service – If your backup battery is beeping, you can put it in silent mode. To do this, watch the following video: Alarme – mode silencieux
Follow the link for Hydro-Québec’s restoration timelines : https://pannes.hydroquebec.com/pannes/
