Network and Service Status
General Information
Upcoming Maintenance
Please note that Videotron will be performing scheduled maintenance on its network overnight on June 2. You may experience service degradation or even a complete loss of network connectivity. The work involves replacing an optical cable.
Start: June 2 at 12:00 a.m.
End: June 2 at 3:00 a.m.
Expected service interruption: 30 minutes
Upcoming Maintenance
Please note that maintenance is scheduled for the night of Tuesday, June 2, through Wednesday, June 3.
Start: June 3 at 12:00 a.m.
End: June 3 at 4:00 a.m.
Expected service interruption: 4 hours
Affected services: Internet, television, and telephone.
This preventive maintenance is essential to maintain the performance of our equipment.
Telephony: Since service will be interrupted during this period, we encourage you to notify your loved ones and make the necessary arrangements in case of an emergency.
Television: For members using the Wi-Fi TV service, the set-top box may no longer be connected to the network after maintenance. Please go to the settings to reselect the correct Wi-Fi network.
After maintenance, if you experience difficulties with the services, please restart your equipment (modem and router) to restore the connection.
Thank you for your understanding and cooperation.
How This Page Works
This page is manually updated by our team when an outage or service issue is confirmed. The information displayed here is not in real-time and is not automated. There may be a delay before the situation is posted, as we first need to assess and confirm the details.
If you are experiencing difficulties and no information is available on this page, we invite you to contact our technical support team. Thank you.
Here are some short informative videos to help you if you encounter any difficulties:
- My Connection Speed Fluctuates : Redémarrage du routeur
- Connexion entre le routeur et le modem Nokia
- Lumière rouge “Fail” sur le modem Nokia
Telephony Service – If your backup battery is beeping, you can put it in silent mode. To do this, watch the following video: Alarme – mode silencieux
Follow the link for Hydro-Québec’s restoration timelines : https://pannes.hydroquebec.com/pannes/
