Network and Service Status

General Information

No Major Outage

TV Recordings Outage

Wednesday, October 8 – 12:30 p.m.

An issue is currently affecting the TV recording service.
Live TV, Internet, and landline phone services are working normally.

The cause has not yet been identified; our provider has been notified, and we are working to restore the recording service as soon as possible.

We appreciate your patience while our team resolves the issue.

How This Page Works

This page is manually updated by our team when an outage or service issue is confirmed. The information displayed here is not in real-time and is not automated. There may be a delay before the situation is posted, as we first need to assess and confirm the details.

If you are experiencing difficulties and no information is available on this page, we invite you to contact our technical support team. Thank you.

Here are some short informative videos to help you if you encounter any difficulties:

• My Connection Speed Fluctuates : Redémarrage du routeur
• Connexion entre le routeur et le modem Nokia
• Lumière rouge “Fail” sur le modem Nokia

Telephony Service – If your backup battery is beeping, you can put it in silent mode. To do this, watch the following video:  Alarme – mode silencieux

Follow the link for Hydro-Québec’s restoration timelines : https://pannes.hydroquebec.com/pannes/