Frequently Asked
Questions

To subscribe, call us at 1 (819) 623-2825 and we will schedule an appointment with our service team for the installation. If the services are not yet available in your area, we will inform you as soon as they do.

You can use the interactive map to see if your region is covered by the CTAL services, or simply call us at 1 (819) 623-2825.

The municipalities served are :

• L’Ascension (J0T 1W0)*;
• Chute-Saint-Philippe (J0W 1A0);
• Ferme-Neuve (J0W 1C0);
• Kiamika (J0W 1G0);
• Lac-du-Cerf (J0W 1S0);
• Lac-des-Écorces (J0W 1H0, J0W 1Y0);
• Lac-des-Îles (J0W 1J0);
• Lac-Saguay (J0W 1L0);
• Lac-Saint-Paul (J0W 1K0);
• La Macaza (J0T 1R0);
• Mont-Laurier*;
• Mont-Saint-Michel (J0W 1P0);
• Nominingue (J0W 1R0)*;
• Notre-Dame-du-Laus (J0X 2M0);
• Notre-Dame-de-Pontmain (J0W 1S0);
• Rivière-Rouge (J0T 1T0)*;
• Sainte-Anne-du-Lac (J0W 1V0).

* Some areas are not served by CTAL.

Yes. Our seasonal suspension allows you to deactivate your services when you close your cottage and reactivate them when you return. The fee is $ 40, paid once upon deactivation. Contact our technical support for the reactivation of services once you are back.

If your house is situated in a sector where our services are already available, in most cases, it will be possible to subscribe to our services. In certain cases, it might be necessary to complete a feasibility study. Additionally, the availability of services for new developments will be delayed as they were not part of the original development plans. Please call us at 1 (819) 623-2825 to review your specific needs.

Choosing the right plan depends on two major factors: how many people use Internet simultaneously and for what purpose. For example, paying bills and checking emails require a low download speed, however telecommuting (teleworking) and online gaming require a higher download speed to insure a satisfying experience. We will help you to choose the right plan when scheduling your installation appointment.

Check out our monthly plans

Thanks to Desjardins, all our plans are now unlimited. So don’t worry about your data consumption.

You may be able to transfer your phone number to CTAL only if it’s a local phone number. It can take up to 10 business days to complete the transfer.

Residential telephony user guide

CTAL Overseas fee’s call

Our plans include the following options:

• Unlimited long distance in the province of Québec;
• Call display;
• Voice mail;
• Three-way calling;
• Call waiting;
• Call forwarding.

For traditional residential telephony Services, your 9-1-1 call is routed directly to the nearest emergency call center. Your VoIP 9-1-1 call is transferred to a third-party service provider who automatically or manually routes your call to the emergency call center.

Please see the important information here.

Here are two easy ways to access your Voicemail:

1. From your home, dial *98. No password is required if messages are taken from your home.
2. From a remote location, dial your phone number. Press * as soon as you hear your greeting message and follow the instructions:
   Your phone number corresponds to the Voicemail number;
   Your temporary remote access password is 1234. To change this password, you must access your Voicemail, then dial 0 for “options” and 5 for changing.

Your voicemail is activated after 30 seconds, which corresponds to 6 rings. To change the voicemail answering delay, dial *94 and follow the instructions. Type the number of rings you want (number from 0 to 9) before the system picks up the message.

Instruction installation

During a power outage, you can stop the alarm by pressing “Alarm Silence”, located at the top left corner of the battery.

Each device will need its own receiver recorder, however all of them will work on the same plan.

Stay informed by subscribing to our newsletter.

Our team is currently working to finalise our television plan. You can expect to choose from over a hundred channels offering French and English programming. We also plan to offer thematic and à la carte plans. Visit the site or subscribe to our newsletter to stay informed.

This letter was sent to inform you of an exiting project coming to your neighbourhood. The MRC is getting ready to deploy a fibre optic in your area. This immense infrastructure is being built by MRC d’Antoine-Labelle (Regional County Municipality) which governs over 17 municipalities. This brand-new infrastructure will be deployed over 1900 km and will provide the community with high speed Internet, telephony and television services at competitve pricing. The first phase of roll out will cover the Vallée de la Rouge, followed by Rivière du Lièvre. Technicians will soon be connecting the optic fibre (or drop cable) from the main network to your property. This process will also require the installation of a small box outside of your property. During the installation, you do not need to be present and no access inside your house is required. During the initial deployment, all installation charges will be covered by the MRC. You can opt out of the initial installation, however the MRC will no longer cover the installation charges should you require a connection at a later time. Allowing the MRC to connect your house to the network does not necessarily mean you must subscribe to the services.Since there are no commitments to subscribe to CTAL services, we highly recommend to have your house connected to the main network. Should you happen to put your house for sale, or change your mind and wish to subscribe, there will not be additional charges for connection. You or the future house owner(s) will only need to schedule an installation and subscribe to one of our monthly plans.
You will be notified once the connection is complete.You can visit our website and call us to schedule an installation and subscribe to any of our plans.

Read the English version of the letter here.

The CTAL technician will install an optical fiber cable from the termination box, usually located near the electricity meter, to your home. In order to do this, the technician will drill a small hole in the outside wall to insert the fibre and then reseal the hole adequately. Inside the house, the optical fibre will be connected to a modem, and a router will be installed to broadcast the signal. The technician will make sure the equipment is working properly and the network coverage is optimized. If you wish to subscribe to telephony, an 8-hour battery backup will also be installed. This battery provides power to the telephone during electrical outages.

To make an appointment, contact us at 1 (819) 623-2825.

For cases where the meter is not located on the outside wall of your home but on an electrical pole, the optical fiber termination box will be installed next to the electrical meter. From there, the optical fiber will need to go to your house. If electrical cables run underground, the technician will have to run the optical fiber in a trench or in the telecommunications conduit up to your house. The installation fees cover up to 100 feet of optical fiber. Any extra will be charged at a rate of $0.50 per feet.

For more information, please contact us at 1 (819) 623-2825.

It may be possible to get access to our services even if the wires run underground. However, you may be required to prepare a trench or a conduit prior to scheduling an installation. We suggest you call us to discuss your specific needs.

A conduit is a two-inches diameter pipe buried about 1 foot deep and equipped with a pulling string to facilitate the routing of the wires. It must be designed for telecommunications and must not carry your house’s main electrical power cable. If  a conduit was installed a few years ago, you must check its clearance before making an appointment and plan to install a pulling string, if there is none.

You could also open a trench about a foot deep for the optical fibre cable. However, should the cable pass under a path or a car passage, we strongly recommend that you install a conduit for a better protection.

For more information, please contact us at 1 819 623-2825 or consult this document.

Areas where the network deployment is in an advanced state can schedule a partial (or pre-) installation. Once services are enabled in your area, you will only require a subscription to a monthly plan. You can stay informed of progress and get updates by visiting our Facebook page or by signing up to our newsletter.

You can follow the progress of the roll out by visiting our Facebook page, or contacting us at 1 (819) 623-2825.

You must contact our technical support at 1 (819) 623-2825. In general, the costs of maintenance and repairs of the network to the termination box are covered by the MRC d’Antoine-Labelle. However, you will have to assume the repair costs if you are responsible for the damages. From the outside connection box to your house, repairs costs will be yours. As such, you must pay replacement costs to optical fibers buried on your property, whether it is a conduit or a trench, even if the termination box is located on your home.

The CTAL stands for Coopérative de télécommunication d’Antoine-Labelle. It was founded to operate the optical fiber network built by the MRC d’Antoine-Labelle. CTAL is a solidarity cooperative, and therefore, offers services on a membership basis. You can become a member of CTAL by paying a one-time $20 mermbership. As a member, you will have access to the different services CTAL offers. Your membership also entitles you to vote during general meetings. Membership fees are refunded upon cancellation.

Become a Member!

Membership fees are refunded upon cancellation. If you wish to cancel your membership, call us at 1 (819) 623-2825.

Although you must be a member to subscribe to our services, membership does not affect to the fibre optic deployment plan. As construction progresses, residents in neighbourhood where the roll out is imminent will receive notification from the MRC. You can follow the progress of the project by visiting our Facebook page or subscribing to our newsletter.

The MRC of Antoine-Labelle is responsible for the construction of the fiber optic network. The project is called: Brancher Antoine-Labelle . The MRC is the owner of the network and coordinates the fiber deployment on the territory. CTAL is a cooperative founded with the sole purpose of operating the network and providing services to its members. CTAL is also responsible for connecting your house to the main network.

Click here to learn more about the project.

CTAL offers a Fiber To The Home (FTTH) type connection. There are currently other technologies available on the market such as a wireless connection, by satellite or cellular waves. Fibre optics is the most powerful technology known to date in terms of speed and quantity of data transmitted. Unlike a wireless, satellite or cellular system, fiber optics are not affected by weather conditions, electromagnetic disturbances, buildings or surrounding nature. The signal transmitted is therefore extremely reliable, constant and stable..

Check out our monthly plans.

Consult the Brancher Antoine-Labelle website for construction details.

This short video will guide you, step by step, in the creation of an email address. We chose Gmail as an example because it is very easy and intuitive to use. However, you have a wide choice of other platforms such as Hotmail, Yahoo, iCloud and more.

Once you have created your address, you will be able to access your bill online more quickly once it is issued at the beginning of the month. In addition, you will be able to receive urgent and informative communications from us instantly.

Please notify us when your email address is created as soon as possible by email at info@ctal.ca. Include your account number beginning with 802, the full name on the account and the address.

Attention this video is only in French for the moment.

User Guides

To see all your invoices:

ACCEO TRANSPHERE PROCEDURE

To open an account:

OPENING AN ACCEO TRANSPHERE ACCOUNT

First of all, you can pay your invoice via the Acceo Transphere platform by credit or debit card.

We also invite you to sign up for the automatic pre-authorized payment system. Simply complete this form: PAD Agreement Form and return it to us with a void cheque.

Finally, you can pay your bill online by logging on to your financial institution’s website, if it is among the following list:

• Caisses Desjardins ;
• BNC National Bank of Canada ;
• BMO Bank of Montreal ;
• Laurentian Bank ;
• RBC Royal Bank ;
• Tangerine ;
• Toronto Dominion Bank (TD) ;
• Manulife Bank of Canada.

The beneficiary’s name is CTAL (QC).

To pay your invoice by credit card, contact us to receive your ACCEO link.

It is also possible to pay invoices in store or by mailing us a cheque payable to CTAL. Please make sure to include the payment slip along with the invoice and to send your payment to the following address:

CTAL
600, boul. Albiny-Paquette, Suite 203
Mont-Laurier (Quebec) J9L 1L4

CTAL is pleased to introduce another method of payment for your billing by joining the secure Pre-Authorized Debit service. Your payments will be withdrawn monthly from your bank account, so that your service invoices will be paid in a simple way, without worries of delay.

Requirements to join this new service are as follows:

Complete and sign the attached registration form; PAD Agreement Form

Attach VOID personnal cheque

Send all completed and signed documents to the email address adhesion@ctal.ca or by mail to the office. Please note that if any required elements do not comply, we will have to refuse your subscription request.

In the event that you are unable to access the online form, you may come to our Boutique to complete and sign the subscription form, including a void cheque. Our Boutique’s opening hours are as follows:

Tuesday – Wednesday – Thursday

from 9am to noon and from 1pm to 4pm

We invite you to adopt this new, simple and efficient payment method for your peace of mind.

The invoice is issued on the 1st of each month for the current month. For a new subscription, the first invoice also includes the installation fee, the membership fee of $20 (if not already paid), the number of days of service use prorated from your activation date, and the current month. This means that if your service is activated on September 15, you will receive an invoice on October 1 that includes 15 days of use for the month of September, your month of October, your installation fees and your membership fee. In subsequent months, you will only be invoiced for the current month.

If you believe there was an error on your invoice, call us at 1 (819) 623-2825. You have ninety (90) days from the billing date to request a revision in case of an error. Corrections are applied as a credit on the following invoice. To avoid interest being added to your invoice, ensure your payment is received before the due date.