Frequently Asked
Questions

To subscribe, contact us at 819-623-2825 to check the availability of services at your residence. When the services are available or nearly so, our team will offer to schedule an installation appointment.

The CTAL technician will install an optical fiber cable from the termination box, usually located near the electricity meter, to your home. In order to do this, the technician will drill a small hole in the outside wall to insert the fibre and then reseal the hole adequately. Inside the house, the optical fibre will be connected to a modem, and a router will be installed to broadcast the signal. The technician will make sure the equipment is working properly and the network coverage is optimized. If you wish to subscribe to telephony, an 8-hour battery backup will also be installed. This battery provides power to the telephone during electrical outages.

To make an appointment, contact us at 1 (819) 623-2825.

For cases where the meter is not located on the outside wall of your home but on an electrical pole, the optical fiber termination box will be installed next to the electrical meter. From there, the optical fiber will need to go to your house. If electrical cables run underground, the technician will have to run the optical fiber in a trench or in the telecommunications conduit up to your house. The installation fees cover up to 100 feet of optical fiber. Any extra will be charged at a rate of $0.50 per feet.

For more information, please contact us at 819 623-2825.

It may be possible to get access to our services even if the wires run underground. However, you may be required to prepare a trench or a conduit prior to scheduling an installation. We suggest you call us to discuss your specific needs.

A conduit is a two-inches diameter pipe buried about 1 foot deep and equipped with a pulling string to facilitate the routing of the wires. It must be designed for telecommunications and must not carry your house’s main electrical power cable. If  a conduit was installed a few years ago, you must check its clearance before making an appointment and plan to install a pulling string, if there is none.

You could also open a trench about a foot deep for the optical fibre cable. However, should the cable pass under a path or a car passage, we strongly recommend that you install a conduit for a better protection.

For more information, please contact us at 1 819 623-2825 or consult this document.

You can consult the interactive map available on the Brancher Antoine-Labelle project website at this link or call our member service at 819 623-2825.

The municipalities served are:

• L’Ascension (J0T 1W0)*;
• Chute-Saint-Philippe (J0W 1A0);
• Ferme-Neuve (J0W 1C0);
• Kiamika (J0W 1G0);
• Lac-du-Cerf (J0W 1S0);
• Lac-des-Écorces (J0W 1H0, J0W 1Y0);
• Lac-des-Îles (J0W 1J0);
• Lac-Saguay (J0W 1L0);
• Lac-Saint-Paul (J0W 1K0);
• La Macaza (J0T 1R0);
• Mont-Laurier*;
• Mont-Saint-Michel (J0W 1P0);
• Nominingue (J0W 1R0)*;
• Notre-Dame-du-Laus (J0X 2M0);
• Notre-Dame-de-Pontmain (J0W 1S0);
• Rivière-Rouge (J0T 1T0)*;
• Sainte-Anne-du-Lac (J0W 1V0).

*Certain areas are not served by CTAL.

Yes. Our seasonal suspension allows you to deactivate your services when you close your cottage and reactivate them upon your return. The fee is $40, paid once at deactivation. Contact our technical support for service reactivation.

If they are located in an area served by the new fiber optic network, new constructions can generally be added to the project’s plans. However, some specific cases may require a feasibility analysis. Service availability may be delayed for new constructions as they were not originally included in the project. Contact our member service at 819-623-2825 so we can perform the necessary checks.

The municipalities served are:

• L’Ascension (J0T 1W0)*;
• Chute-Saint-Philippe (J0W 1A0);
• Ferme-Neuve (J0W 1C0);
• Kiamika (J0W 1G0);
• Lac-du-Cerf (J0W 1S0);
• Lac-des-Écorces (J0W 1H0, J0W 1Y0);
• Lac-des-Îles (J0W 1J0);
• Lac-Saguay (J0W 1L0);
• Lac-Saint-Paul (J0W 1K0);
• La Macaza (J0T 1R0);
• Mont-Laurier*;
• Mont-Saint-Michel (J0W 1P0);
• Nominingue (J0W 1R0)*;
• Notre-Dame-du-Laus (J0X 2M0);
• Notre-Dame-de-Pontmain (J0W 1S0);
• Rivière-Rouge (J0T 1T0)*;
• Sainte-Anne-du-Lac (J0W 1V0).

*Certain areas are not served by CTAL.

You must contact our technical support at 1 (819) 623-2825. In general, the costs of maintenance and repairs of the network to the termination box are covered by the MRC d’Antoine-Labelle. However, you will have to assume the repair costs if you are responsible for the damages. From the outside connection box to your house, repairs costs will be yours. As such, you must pay replacement costs to optical fibers buried on your property, whether it is a conduit or a trench, even if the termination box is located on your home.

Choosing the right plan depends on two major factors: how many people use Internet simultaneously and for what purpose. For example, paying bills and checking emails require a low download speed, however telecommuting (teleworking) and online gaming require a higher download speed to insure a satisfying experience. We will help you to choose the right plan when scheduling your installation appointment.

Check out our monthly plans

Symmetrical Internet consists of providing the same download and upload speeds. This means you can download and upload data at equal speeds, offering greater flexibility and a better experience when browsing and using online applications.

Download speed: This is the speed at which data is transferred from the Internet to your device, or the rate at which you receive information. It is measured in megabits per second (Mbps). For example, when you watch an episode of your favorite show, your device is downloading or receiving information from the Internet. The time to download a movie varies depending on the connection speed.

For instance, a 2-hour high-definition (HD) movie (approximately 5 GB) would take just over an hour to download at a speed of 10 Mbps, but only 7 minutes at a speed of 100 Mbps.

Upload speed: This is the speed at which data is transferred from your device to the Internet, or the rate at which you send information to the Internet. It is also called the upload speed and is measured in megabits per second (Mbps). When you send an email to a recipient, the information is uploaded from your device to the Internet.

This short video will guide you step by step in creating an email address. We have chosen Gmail as an example because it is very easy and intuitive to use. However, you have a wide range of other platforms to choose from, such as Hotmail, Yahoo, iCloud, and more.

After creating your email address, you will be able to access your online bill more quickly as soon as it is issued at the beginning of the month. Additionally, you will receive urgent and informative communications from us instantly.

Please inform us as soon as your email address is created, by emailing info@ctal.ca. Include your account number starting with 802, the full name on the account, and the address.

Here is a short video that explains the steps to follow:

Here is a short video that explains the steps to follow:

Here is a short video that explains the steps to follow:

Here is a short video that explains the steps to follow:

Here is a short video that explains the steps to follow:

Here is a short video that explains the steps to follow:

Here is a short video that explains the steps to follow:

Here is a short video that explains the steps to follow:

Here is a short video that explains the steps to follow:

Here is a short video that explains the steps to follow:

Here is a short video that explains the steps to follow:

Here is a short video that explains the steps to follow:

Here is a short video that explains the steps to follow:

Here is a short video that explains the steps to follow:

Here is a short video that explains the steps to follow:

Here is a short video that explains the steps to follow:

It is television over Internet Protocol, and unlike traditional broadcasting via antenna, cable, or satellite, IPTV uses the Internet to transmit audiovisual signals.

Check out our packages now: https://ctal.ca/television-hd/.

The service is already available to you if you reside in one of the following municipalities:

• Rivière-Rouge
• La Macaza
• Nominingue
• L’Ascension
• Ste-Anne-du-Lac
• Mont-St-Michel
• Lac St-Paul
• Chute-St-Philippe
• Mont-Laurier

Simply contact us at 819 623-2825 to schedule your appointment.

To ensure a smooth deployment and optimal resource management, the service will gradually become available throughout our large region. This year, we will reach all municipalities. Rest assured, we will communicate with you when the service becomes available in your area.

Check out our packages now: https://ctal.ca/television-hd/.

Access the complete user guide. You will find a lot of useful information on how the set-top box works, the channel guide, recordings, and much more.

User Guide

Would you like to talk to us? Simply contact us at 819 623-2825.

Check out our packages now: https://ctal.ca/television-hd/.

[GUIDE] – coming soon

Would you like to talk to us? Simply contact us at 819 623-2825.

Check out our packages now: https://ctal.ca/television-hd/.

To enjoy the service, your TV must have an HDMI input. We provide an IPTV set-top box, which will be connected to your TV via an HDMI cable.

Our television service is not a downloadable application.

Check out our packages now: https://ctal.ca/television-hd/.

YES. To verify your service in case of a connection loss or other difficulties, the set-top box must be connected to the router in wired mode.

Wired connection is considered more stable and reliable than a wireless connection. It is less susceptible to electromagnetic interference and signal fluctuations.

Wi-Fi connection is less reliable than wired connection, especially in environments where the signal is weakened by obstacles – walls, furniture, floors, or interference.

Check out our packages now: https://ctal.ca/television-hd/.

Digital recording is a paid option at a cost of $2.50 per month.

This option allows you to record up to 150 hours of shows.

You can also record up to 5 shows simultaneously.

Check out our packages now: https://ctal.ca/television-hd/.

No. Thanks to the cloud recorder, all your recordings remain associated with your account. Even if your set-top box breaks, you retain all your recordings.

All recordings are stored in the cloud, on a shared server.

Check out our packages now: https://ctal.ca/television-hd/.

You can keep your recordings for one year. After that, the recording is automatically deleted.

Check out our packages now: https://ctal.ca/television-hd/.

The maximum duration of a recording is 4 hours.

Check out our packages now: https://ctal.ca/television-hd/.

Here is a short video that explains the steps to follow:

Here is a short video that explains the steps to follow:

Here is a short video that explains the steps to follow:

Here is a short video that explains the steps to follow:

You may be able to transfer your phone number to CTAL only if it’s a local phone number. It can take up to 10 business days to complete the transfer.

Residential telephony user guide

CTAL Overseas fee’s call

Our plans include the following options:

• Unlimited long distance in the province of Québec;
• Call display;
• Voice mail;
• Three-way calling;
• Call waiting;
• Call forwarding.

For traditional residential telephony Services, your 9-1-1 call is routed directly to the nearest emergency call center. Your VoIP 9-1-1 call is transferred to a third-party service provider who automatically or manually routes your call to the emergency call center.

Please see the important information here.

Here are two easy ways to access your Voicemail:

1. From your home, dial *98. No password is required if messages are taken from your home.
2. From a remote location, dial your phone number. Press * as soon as you hear your greeting message and follow the instructions:
   Your phone number corresponds to the Voicemail number;
   Your temporary remote access password is 1234. To change this password, you must access your Voicemail, then dial 0 for “options” and 5 for changing.

Your voicemail is activated after 30 seconds, which corresponds to 6 rings. To change the voicemail answering delay, dial *94 and follow the instructions. Type the number of rings you want (number from 0 to 9) before the system picks up the message.

Instruction installation

Here is a short video that explains the steps to follow:

During a power outage, you can stop the alarm by pressing “Alarm Silence”, located at the top left corner of the battery.

Here is a short video that explains the steps to follow:

Here is a short video that explains the steps to follow:

The CTAL stands for Coopérative de télécommunication d’Antoine-Labelle. It was founded to operate the optical fiber network built by the MRC d’Antoine-Labelle. CTAL is a solidarity cooperative, and therefore, offers services on a membership basis. You can become a member of CTAL by paying a one-time $20 mermbership. As a member, you will have access to the different services CTAL offers. Your membership also entitles you to vote during general meetings. Membership fees are refunded upon cancellation.

Become a Member!

Membership fees are refunded upon cancellation. If you wish to cancel your membership, call us at 1 (819) 623-2825.

The MRC of Antoine-Labelle is responsible for the construction of the fiber optic network. The project is called: Brancher Antoine-Labelle . The MRC is the owner of the network and coordinates the fiber deployment on the territory. CTAL is a cooperative founded with the sole purpose of operating the network and providing services to its members. CTAL is also responsible for connecting your house to the main network.

Click here to learn more about the project.

CTAL offers a Fiber To The Home (FTTH) type connection. There are currently other technologies available on the market such as a wireless connection, by satellite or cellular waves. Fibre optics is the most powerful technology known to date in terms of speed and quantity of data transmitted. Unlike a wireless, satellite or cellular system, fiber optics are not affected by weather conditions, electromagnetic disturbances, buildings or surrounding nature. The signal transmitted is therefore extremely reliable, constant and stable..

Check out our monthly plans.

Consult the Brancher Antoine-Labelle website for construction details.

This short video will guide you, step by step, in the creation of an email address. We chose Gmail as an example because it is very easy and intuitive to use. However, you have a wide choice of other platforms such as Hotmail, Yahoo, iCloud and more.

Once you have created your address, you will be able to access your bill online more quickly once it is issued at the beginning of the month. In addition, you will be able to receive urgent and informative communications from us instantly.

Please notify us when your email address is created as soon as possible by email at info@ctal.ca. Include your account number beginning with 802, the full name on the account and the address.

Attention this video is only in French for the moment.

User Guides

To see all your invoices:

ACCEO TRANSPHERE PROCEDURE

To open an account:

OPENING AN ACCEO TRANSPHERE ACCOUNT

First of all, you can pay your invoice via the Acceo Transphere platform by credit or debit card.

We also invite you to sign up for the automatic pre-authorized payment system. Simply complete this form: PAD Agreement Form and return it to us with a void cheque.

Finally, you can pay your bill online by logging on to your financial institution’s website, if it is among the following list:

• Caisses Desjardins ;
• BNC National Bank of Canada ;
• BMO Bank of Montreal ;
• Laurentian Bank ;
• RBC Royal Bank ;
• Tangerine ;
• Toronto Dominion Bank (TD) ;
• Manulife Bank of Canada.

The beneficiary’s name is CTAL (QC).

To pay your invoice by credit card, contact us to receive your ACCEO link.

It is also possible to pay invoices in store or by mailing us a cheque payable to CTAL. Please make sure to include the payment slip along with the invoice and to send your payment to the following address:

CTAL
600, boul. Albiny-Paquette, Suite 203
Mont-Laurier (Quebec) J9L 1L4

CTAL is pleased to introduce another method of payment for your billing by joining the secure Pre-Authorized Debit service. Your payments will be withdrawn monthly from your bank account, so that your service invoices will be paid in a simple way, without worries of delay.

Requirements to join this new service are as follows:

Complete and sign the attached registration form; PAD Agreement Form

Attach VOID personnal cheque

Send all completed and signed documents to the email address adhesion@ctal.ca or by mail to the office. Please note that if any required elements do not comply, we will have to refuse your subscription request.

In the event that you are unable to access the online form, you may come to our Boutique to complete and sign the subscription form, including a void cheque. Our Boutique’s opening hours are as follows:

Tuesday – Wednesday – Thursday

from 9am to noon and from 1pm to 4pm

We invite you to adopt this new, simple and efficient payment method for your peace of mind.

The invoice is issued on the 1st of each month for the current month. For a new subscription, the first invoice also includes the installation fee, the membership fee of $20 (if not already paid), the number of days of service use prorated from your activation date, and the current month. This means that if your service is activated on September 15, you will receive an invoice on October 1 that includes 15 days of use for the month of September, your month of October, your installation fees and your membership fee. In subsequent months, you will only be invoiced for the current month.

If you believe there was an error on your invoice, call us at 1 (819) 623-2825. You have ninety (90) days from the billing date to request a revision in case of an error. Corrections are applied as a credit on the following invoice. To avoid interest being added to your invoice, ensure your payment is received before the due date.